Technical Sales & Support Manager (m/f/d) (bidirectional) Charging

München

Full-time

Permanent employee

Why The Mobility House?

Help shape our vision of an emission-free energy and mobility future
High levelof responsibility and rapid development in a growing and innovative company
Open, diverse & international team
Flexible working hours andadditional vacation days
Mobile working from home and 20 days in other European countries
Choice between the latest Apple and Dell IT equipment
Subsidy for Deutschlandticket job
Wellpass membership
Lease of your preferred car and bike via FINN or Job Rad
Modern office with good public transport connections
And much more!

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What you do

Own the management of technical sales & support across all phases of acquisition, offering, DSO application, installation, commissioning and ongoing operation of Bidi-charging solutions.
Actively manage the operative interfaces with customers and partners and internal teams (further support level) along relevant technical touchpoints of the B2C customer journey.
Develop efficient and further optimize processes e.g. support-ticketing, order processing with partners depending on the performance spectrum of our partners and the respective sales-channels.
Ensure compliance of partners with quality criteria (e.g. tracking of defined KPI on response times, documentation).
You and your colleagues will be in daily contact with end customers and implementation partners as their primary point of contact. So, providing knowledge-based and efficient customer solutions is key, e.g. remotely via diagnostics, configuration, further guidance and if needed initiate onsite service.
Guiding and training of team members is essential to ensure delivery
Support the Charging team across additional charging infrastructure products, handle customer support including complaints and claims, and drive further process optimization within the Charging business unit.

Who you are

Successfully completed university degree, preferably in Engineering or Business & Engineering, any energy-related field or several years of professional experience in electrical installation
At least 3 years in charging and/or energy — ideally in the context of customer and technical support
Experience with third-party hardware, ideally EV charging stations or energy management systems.
Strong communication and relevant technical skills
The ability to keep the big picture in focus while balancing competing priorities.
A hands-on, proactive mindset and the ability to work independently.
Fluency in German & English

Are you a good fit for us?

Diversity enriches our team and makes us stronger. Regardless of origin, gender, age, sexual orientation, religion, or any disability – everyone is welcome here! We look forward to receiving your application and achieving great things together.

Your contact person

Vanessa

career@mobilityhouse.com

Über uns

Eine emissionsfreie Energie- und Mobilitätszukunft zu gestalten – das ist das Ziel von The Mobility House. Dazu verbinden wir mit unserer Technologie die Automobil- und Energiebranche. Wir integrieren durch intelligente Lade- und Energielösungen Fahrzeugbatterien ins Stromnetz. Vor 15 Jahren ist das Ganze aus einer einfachen Idee unseres Gründers Thomas Raffeiner entstanden: Was wäre, wenn man stillstehende Elektroautos als mobile Speicher nutzen könnte? Und ihr Potential so der Energiewirtschaft mit ihrem wachsenden Speicherbedarf zur Verfügung stellt? Damit war die Idee für The Mobility House geboren.

Mit über 350 Mitarbeiter:innen sind wir von den Standorten München, Zürich, Belmont, CA (USA), Paris und Singapur weltweit aktiv. Dabei sind wir laufend auf der Suche nach neuen Gesichtern, die sich wie wir für unsere Vision begeistern können.
Du willst mit uns Teil der Zukunft werden? Dann freuen wir uns über deine Bewerbung.